Refund policy

Plainserp is prepaid. You add money to a balance and each successful search takes $0.0003 from it.

What you are never charged for

A search that fails is not charged. That covers errors on our side, errors from Google, rate-limit responses and invalid requests. The amount is put back on your balance automatically.

Top-ups

• Money added to your balance is not refundable. Crypto payments can’t be reversed, and network and conversion fees make sending money back costly.
• Your balance doesn’t expire while your account is open, so you can use it whenever you like.
• Deleting your account gives up any balance left on it.

When something goes wrong

If any of these happen, message us and we’ll put it right by correcting your balance:

• you paid and your balance didn’t go up within an hour;
• you paid less than the invoice amount and weren’t credited for what you sent;
• you were charged for searches that returned errors.

Contact @vvz25 on Telegram with the email on your account and, for payments, the payment ID from NOWPayments.